Sample policy: This template should be reviewed and updated with your actual business practices, service providers, retention periods, and registered business address before launch.
KiranaConnect ("KiranaConnect," "we," "us," or "our") provides a WhatsApp ordering and automation platform for local businesses. This policy explains what information we collect, why we collect it, and how we use and protect it.
1. Information we collect
Depending on how you use our service, we may collect:
- Contact information, such as your name, phone number, email address, and delivery details.
- WhatsApp messages and order information sent to participating businesses, including product names, quantities, preferences, and order instructions.
- Merchant account information, business details, catalogue data, and dashboard activity.
- Technical information such as browser type, device data, IP address, log data, and timestamps.
- Support communications and feedback you send to us.
2. Why we collect information
We process information to understand customer requests, clarify products, create and route orders to the relevant merchant, operate merchant dashboards, provide support, secure and improve the service, comply with law, and communicate important service updates.
3. How information is used and shared
We share order information with the local business a customer contacts so that the business can accept and fulfill the order. We may also use vetted service providers for hosting, messaging, analytics, security, and customer support. These providers may process data only to deliver services to us and under appropriate safeguards. We do not sell personal information.
WhatsApp messages are also subject to WhatsApp's and Meta's applicable terms and privacy practices.
4. Legal basis and consent
Where required, we process information with consent, to provide a requested service or perform a contract, to comply with legal duties, or for legitimate interests such as preventing fraud and improving our service.
5. Data retention
We retain information only for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary by record type and merchant requirements.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no internet transmission or storage system is completely secure.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, or delete your personal information, withdraw consent, or object to certain processing. You may also stop messaging a participating business or block the relevant WhatsApp number.
8. Children
The service is not directed to children under 18, and we do not knowingly collect their personal information without appropriate authorization.
9. Changes to this policy
We may update this policy as our product or legal obligations change. We will post the revised version here and update the effective date.
10. Contact us
For privacy questions or requests, email privacy@kiranaconnect.in or write to KiranaConnect, Bengaluru, Karnataka, India. See our contact page for more information.